We are here to help!

Contact Us

PO Box 10435
Nottingham

Nottinghamshire

NG2 9QH

Tel: 01223 790200 
sales@ukcamping.co.uk

Delivery

At UK Camping our aim is to dispatch goods within 24/48 hours after you place your order with us, if however delivery is likely to take longer we will contact you to advise you of this.

How we deliver to you

The delivery company used depends on the weight and value of your order.

Smaller and lower value items will be sent with Royal Mail and for larger and more expensive items we will use a courier service.

For small items sent by Royal Mail the delivery charge will be £2.99, items sent by courier will vary in price dependent on weight, the cost is between £5.99 and £6.99, for orders that contain multiple items the basket will combine the delivery cost.

Once your order has been dispatched you will receive a dispatch email from UK Camping, for orders dispatched via courier this email will also contain tracking information.

If the customer is not at home when delivery is attempted by courier then the tracking information can be used to reschedule the delivery, however it should be noted that the second attempt at delivery will be to the same address as the first attempt, if any address is to be changed this will incur a charge.

After two unsuccessful delivery attempts the parcel will be returned to the depot where it will need to be collected within five working days.

Delivery Addresses

Delivery can be made to either the cardholders address or a work address, we are not able to deliver to residential addresses that are different to the cardholders address.

Extra Delivery Information

At UK Camping it is out aim to get your order delivered to you as quickly and efficiently as possible, thefore if you have any extra delivery information that may assist our couriers then please do include this on the delivery information box during checkout.

Delivery to Europe

At UK Camping we are happy to dispatch orders to Europe, the cost of this service depends on the weight of the item ordered, most European orders arrive within seven working days via either UPS or Parcel Force Global.

Returns, Refunds, Cancellations or Incorrect Items

At UK Camping we hope that you are delighted we every purchase that you make from our site, however we understand that there are occasions where you may need to return an item and we hope to make this easy for you to do as possible.

If you change your mind within seven days of an item being delivered to you it can be returned for a full refund, all that we ask is that the item is unused and in the condition that it was sent to you.

It is the customer's responsibility to return unwanted goods to UK Camping, as we cannot issue a refund until we receive any item back for your protection we would recommend using a tracked service.

We do not refund our outgoing delivery costs for items where the goods are unwanted or the customer has simply changed their mind.

If free delivery has applied to the order then any refund will be given minus the cost of our outgoing delivery as set out below.

Returns Address

UK Camping Limited,

PO Box 10435
Nottingham

Nottinghamshire

NG2 9QH

Shipping Costs - UK

Items sent by courier

starting from £4.99 per order.

Items sent by Royal Mail

£2.99

Faulty Goods

All items purchased from UK Camping come with a no quibble 1 year guarantee, we may ask that items are sent back to use for testing, however if any item sent back is confirmed to be faulty we will refund the cost of sending the item back and will send either a replacement or repaired unit back to the customer free of charge.

Privacy

At UK Camping we take your privacy very seriously, at checkout you have the option to opt in or out of our mailing list, if you decide to opt in so that we can send you any special offers that we may have you can rest assured that UK Camping will not share your details with any other company.

Payment

We accept all major cards with the exception of American Express plus PayPal, your card details are safe and secure whilst shopping at UK Camping.

Once your order has been processed you will receive a confirmation email with a summary of your order plus a unique order number which should be used if you need to contact us about your order.